Privacy Policy

Effective Date: 01/01/2025
Company: Lumind Inc.
Website: https://koala-call.com
Contact: [email protected]

1. Introduction

Koala Call is an AI-powered voice automation platform provided by Lumind Inc. We are committed to protecting your privacy and ensuring transparency in how we collect, use, and protect your information.

2. What Information We Collect

We may collect the following types of information:

Personal data (name, phone number, email)
Business information (company name, industry)
Call data (voice messages, timestamps, caller ID)
Usage analytics (pages visited, buttons clicked, session duration)
CRM integration data (customer info provided by client)

3. How We Use Your Information

We use your data to:

Deliver and improve our AI call services
Book appointments and send confirmations
Provide customer support and training
Analyze call flows and optimize user experience
Ensure compliance with telecom and privacy laws

4. Sharing Your Information

We may share your data with:

Telecom providers (for call routing and delivery)
CRM and calendar systems you integrate
Third-party analytics tools (e.g., Google Analytics)
Legal authorities if required by law
We never sell your data to third parties.

5. Cookies and Tracking

Our website may use cookies and tracking technologies to improve performance, personalize content, and analyze user behavior.

You can disable cookies in your browser settings.

6. Your Rights

Depending on your region, you may have the right to:

Access or update your data
Request data deletion
Opt-out of marketing communications
File a complaint with a data protection authority (GDPR users)

Please contact us at [email protected] for any requests.

7. Data Security

We implement security measures to protect your information from unauthorized access, disclosure, or misuse. Data is encrypted and stored securely.

8. International Transfers

As a US-based company working globally, your data may be processed in countries outside your own. We comply with applicable data protection laws and industry best practices.

9. Changes to this Policy

We may update this policy from time to time. Any changes will be posted on this page, and the date will be updated above.